At BPEM Consultants, we are committed to providing high-quality business process outsourcing (BPO), virtual assistant services, and call center solutions. However, we understand that there may be instances where a refund or cancellation is requested. Below are the guidelines that govern our refund policy:
Eligibility for Refunds
Refunds may be issued under the following conditions:
Pre-Service Cancellation: If you cancel the service before it has commenced, you are eligible for a full refund, minus any applicable administrative fees.
Service Not as Described: If the services provided significantly deviate from the description outlined in the contract, clients may be eligible for a partial or full refund, depending on the situation.
Technical Issues: If services are not delivered due to technical issues from our end that cannot be resolved within a reasonable timeframe (typically 72 business hours), you may be eligible for a refund.
Refund Exclusions
Services Already Rendered: Refunds will not be issued for services that have already been fully rendered or substantially completed.
Client-Initiated Delays: If a project or service is delayed due to a lack of timely response or required input from the client, refunds will not be available.
Force Majeure: Refunds will not be issued for service interruptions caused by events outside of our control, including but not limited to natural disasters, pandemics, or governmental restrictions.
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Usage Data
Refund Process
Request Submission: Clients must submit refund requests in writing via email to refunds@bpemcon.com within 14 days of service commencement or the incident in question.
Review Period: All refund requests are reviewed on a case-by-case basis. Please allow up to 7-10 business days for our team to investigate and process the request.
Approval or Denial: Once your refund request has been reviewed, you will be notified of the approval or denial. If approved, refunds will be processed via the original payment method.
Service Modifications or Adjustments
If the client requests a change in the scope of services mid-project, additional fees may apply. Any disputes regarding the modified services will not be eligible for refunds.
Non-Refundable Deposits
For certain long-term or high-value contracts, a non-refundable deposit may be required to secure service commencement. These deposits are non-refundable under any circumstances.
Dispute Resolution
If there are concerns regarding service quality or contractual obligations, we encourage clients to first reach out to their account manager to resolve the issue amicably. If a resolution cannot be reached, clients may escalate the issue by contacting disputes@bpemcon.com.
Contact Information
For any inquiries regarding your services, you can contact us:
Phone: +1 778-785-1665
Cell/ WhatsApp: +92 (345) 509 7183
SKYPE: live:.cid.273047371344e058
Email: info@bpemcon.com
Website: https://bpemcon.com/
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: info@bpemcon.com
